Store Policies

Non-Refundable Policy

All deposit and sales are non-refundable.  If in the event you need to cancel, reschedule or an emergency occurs please notify Showcakes Houston, LLC within five business days of due date of the cake. Deposit will be moved to a new date that is valid for 30 days.


Policy on Delivery and Customer Pickups

Dear Customer:

Please understand that when a cake is delivered to your special occasion by Showcakes Houston, it is the responsibility of Showcakes Houston to ensure that the cake is delivered safe and secure in the same way that it left the bakery.

If a customer decides to reject the delivery option, Showcakes Houston is NOT responsible for any damages occurring to the cake during transport, set-up or any time thereafter.

If upon picking up your cake, you are not 100% satisfied with the look of your cake, you are NOT obligated to take the cake. Upon pick-up of your cake, adjustments can be made for an additional charge. Once the cake leaves our shop, you may bring the cake back in for design adjustments, however there may be a charge for this service as well. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.

Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by the other cake decorators.